Herzliya, Israel

Service Desk Specialist - Herzliya

AppsFlyer is seeking a talented Service Desk Specialist who is looking to grow in a rapidly growing SaaS company using the latest technology in the industry.

The Service Desk Specialist is a global role, providing service and support for all of the company employees around the globe.

The best candidate will be a service-oriented team player with deep technical knowledge, willing to learn and develop constantly.

What you’ll do

  • Provide technical support Globally, mainly for the EMEA region
  • Answer customer requests using our ticketing system
  • Diagnose and resolve technical hardware and software issues
  • Prioritize incidents and requests based on Service Level Agreement (SLA)
  • Install and troubleshoot end-user Equipment, Software, and Hardware
  • Troubleshoot Tier 1 office network and connection issues
  • Follow standard IT procedures, log all IT interactions, and administer helpdesk software
  • Facilitate processes of onboarding and offboarding employees from an IT perspective
  • Provide technical support for video conferencing and audio/visual setups, including company events
  • Keep the IT-related inventory up-to-date

What you have

  • At least 1 year experience in an IT Support/Help Desk role
  • Experience diagnosing and resolving technical issues
  • High customer orientation skills
  • Experience handling IT tasks on macOS and Windows OS (Windows 10)
  • Solid problem solving and analytical skills
  • Ability to work independently and willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Team player mentality alongside planning and organizing skills
  • Proficiency in English

Bonus Points

  • Being introduced by an AppsFlyer team member.

As a global company operating from 20 offices across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

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