object(stdClass)#2442 (16) { ["absolute_url"]=> string(72) "https://careers.appsflyer.com/jobs/position/6621961002?gh_jid=6621961002" ["data_compliance"]=> array(1) { [0]=> object(stdClass)#2161 (5) { ["type"]=> string(4) "gdpr" ["requires_consent"]=> bool(false) ["requires_processing_consent"]=> bool(false) ["requires_retention_consent"]=> bool(false) ["retention_period"]=> NULL } } ["internal_job_id"]=> int(5494467002) ["location"]=> object(stdClass)#2457 (1) { ["name"]=> string(7) "Bangkok" } ["metadata"]=> NULL ["id"]=> int(6621961002) ["updated_at"]=> string(25) "2023-09-19T21:57:01-04:00" ["requisition_id"]=> string(4) "1806" ["title"]=> string(44) "Support Engineer, Bangkok (Japanese Speaker)" ["content"]=> string(6385) "<p><span style="font-weight: 400;">Do you enjoy solving complex technical problems?</span></p> <p><span style="font-weight: 400;">At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work cross-departmentally.</span></p> <p><span style="font-weight: 400;">What you’ll do:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication via email, or online meetings.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with AppsFlyer’s Engineering and Product teams on escalations and product enhancement requests.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Enrich our client Knowledge Base with relevant technical information.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and lead support improvement processes across the company.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide product feedback and insights to the business and Engineering teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage various internal projects, such as training, tools development, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with the Customer Success Manager and other internal teams to provide technical support.</span></li> </ul> <p><span style="font-weight: 400;">What you have:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Japanese native speaker, with excellent written and verbal English skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for solving complex issues in a fast-paced environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in technical customer service, and superior communication skills for complicated issues. Approachable, patient, empathic</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of experience with technical support / QA / data analysis/ development/ technical account management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Highly adaptable, fast learner, inquisitive</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Multitasking and ability to work independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to collaborate cross-functionally on a global scale</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of experience in a tech company&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Bonus Points:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Web / mobile marketing and digital advertising experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with the Ad Tech industry&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Data analyzing experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with programming or scripting language to do internal analysis and automation tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Being recommended by an AppsFlyer team member</span></li> </ul> <p>As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.</p> <p><a href="https://www.appsflyer.com/blog/how-all-in-shaped-our-story-and-could-define-your-career/">“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.”</a>&nbsp;Oren Kaniel, CEO</p> <p><br><br></p>" ["departments"]=> array(1) { [0]=> object(stdClass)#2456 (4) { ["id"]=> int(4017665002) ["name"]=> string(16) "Customer Support" ["child_ids"]=> array(0) { } ["parent_id"]=> NULL } } ["offices"]=> array(1) { [0]=> object(stdClass)#2455 (5) { ["id"]=> int(4009213002) ["name"]=> string(7) "Bangkok" ["location"]=> string(7) "Bangkok" ["child_ids"]=> array(0) { } ["parent_id"]=> int(4009212002) } } ["compliance"]=> NULL ["demographic_questions"]=> NULL ["questions"]=> array(7) { [0]=> object(stdClass)#2454 (4) { ["description"]=> NULL ["label"]=> string(10) "First Name" ["required"]=> bool(true) ["fields"]=> array(1) { [0]=> object(stdClass)#2453 (3) { ["name"]=> string(10) "first_name" ["type"]=> string(10) "input_text" ["values"]=> array(0) { } } } } [1]=> object(stdClass)#2452 (4) { ["description"]=> NULL ["label"]=> string(9) "Last Name" ["required"]=> bool(true) ["fields"]=> array(1) { [0]=> object(stdClass)#2451 (3) { ["name"]=> string(9) "last_name" ["type"]=> string(10) "input_text" ["values"]=> array(0) { } } } } [2]=> object(stdClass)#2450 (4) { ["description"]=> NULL ["label"]=> string(5) "Email" ["required"]=> bool(true) ["fields"]=> array(1) { [0]=> object(stdClass)#2449 (3) { ["name"]=> string(5) "email" ["type"]=> string(10) "input_text" ["values"]=> array(0) { } } } } [3]=> object(stdClass)#2448 (4) { ["description"]=> NULL ["label"]=> string(5) "Phone" ["required"]=> bool(true) ["fields"]=> array(1) { [0]=> object(stdClass)#2447 (3) { ["name"]=> string(5) "phone" ["type"]=> string(10) "input_text" ["values"]=> array(0) { } } } } [4]=> object(stdClass)#2446 (4) { ["description"]=> NULL ["label"]=> string(9) "Resume/CV" ["required"]=> bool(true) ["fields"]=> array(2) { [0]=> object(stdClass)#2445 (3) { ["name"]=> string(6) "resume" ["type"]=> string(10) "input_file" ["values"]=> array(0) { } } [1]=> object(stdClass)#2444 (3) { ["name"]=> string(11) "resume_text" ["type"]=> string(8) "textarea" ["values"]=> array(0) { } } } } [5]=> object(stdClass)#2172 (4) { ["description"]=> NULL ["label"]=> string(12) "Cover Letter" ["required"]=> bool(false) ["fields"]=> array(2) { [0]=> object(stdClass)#2263 (3) { ["name"]=> string(12) "cover_letter" ["type"]=> string(10) "input_file" ["values"]=> array(0) { } } [1]=> object(stdClass)#2250 (3) { ["name"]=> string(17) "cover_letter_text" ["type"]=> string(8) "textarea" ["values"]=> array(0) { } } } } [6]=> object(stdClass)#2251 (4) { ["description"]=> NULL ["label"]=> string(16) "LinkedIn Profile" ["required"]=> bool(false) ["fields"]=> array(1) { [0]=> object(stdClass)#2252 (3) { ["name"]=> string(20) "question_22572099002" ["type"]=> string(10) "input_text" ["values"]=> array(0) { } } } } } ["location_questions"]=> array(0) { } }