object(stdClass)#2218 (19) { ["absolute_url"]=> string(72) "https://careers.appsflyer.com/jobs/position/8441285002?gh_jid=8441285002" ["data_compliance"]=> array(1) { [0]=> object(stdClass)#2261 (6) { ["type"]=> string(4) "gdpr" ["requires_consent"]=> bool(false) ["requires_processing_consent"]=> bool(false) ["requires_retention_consent"]=> bool(false) ["retention_period"]=> NULL ["demographic_data_consent_applies"]=> bool(false) } } ["internal_job_id"]=> int(6371952002) ["location"]=> object(stdClass)#2235 (1) { ["name"]=> string(7) "Beijing" } ["metadata"]=> NULL ["id"]=> int(8441285002) ["updated_at"]=> string(25) "2026-02-27T03:38:11-05:00" ["requisition_id"]=> string(4) "2748" ["title"]=> string(21) "Support Engineer, GCR" ["company_name"]=> string(9) "AppsFlyer" ["first_published"]=> string(25) "2026-02-27T03:38:11-05:00" ["language"]=> string(2) "en" ["content"]=> string(3812) "<p>Do you enjoy solving complex technical problems?<br>We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.<br>The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&amp;D, Customer Success and Product Teams.He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.</p> <p>Requirements:</p> <ul> <li>Passion for solving customer issues in a fast paced environment</li> <li>At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management</li> <li>Experience in SQL querying and managing data</li> <li>Fluent in English</li> <li>Structured and process-oriented</li> <li>Mature communication skills that can smoothly handle communications between client, internal business teams and R&amp;D teams in headquarter</li> <li>Ability to learn new technologies quickly</li> <li>Multitasking and ability to work independently</li> </ul> <p>Responsibilities:</p> <ul> <li>Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.</li> <li>Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.</li> <li>Work with AppsFlyer’s R&amp;D and product teams on escalations and product enhancement requests.</li> <li>Enrich our client Knowledge Base with relevant technical information.</li> <li>Create and lead support improvement processes across the company.</li> <li>Provide product feedback and insights to the business and R&amp;D teams.</li> <li>Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.</li> <li>Being a technical account manager for select VIP customers, working closely with the sales and business teams.</li> </ul> <p>Preferred requirements:</p> <ul> <li>Development or mobile development experience</li> <li>Web / mobile marketing and digital advertising experience</li> <li>Being recommended by an AppsFlyer team member</li> <li>Experience in BI</li> <li>Experienced in LLM and AI Agent</li> </ul> <p>As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. 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Your information will be processed by AppsFlyer as detailed in our Job Candidates Privacy Notice

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