object(stdClass)#2218 (19) { ["absolute_url"]=> string(72) "https://careers.appsflyer.com/jobs/position/8526034002?gh_jid=8526034002" ["data_compliance"]=> array(1) { [0]=> object(stdClass)#2261 (6) { ["type"]=> string(4) "gdpr" ["requires_consent"]=> bool(false) ["requires_processing_consent"]=> bool(false) ["requires_retention_consent"]=> bool(false) ["retention_period"]=> NULL ["demographic_data_consent_applies"]=> bool(false) } } ["internal_job_id"]=> int(6405308002) ["location"]=> object(stdClass)#2235 (1) { ["name"]=> string(16) "Ho Chi Minh City" } ["metadata"]=> NULL ["id"]=> int(8526034002) ["updated_at"]=> string(25) "2026-04-29T05:45:02-04:00" ["requisition_id"]=> string(4) "2788" ["title"]=> string(24) "Customer Success Manager" ["company_name"]=> string(9) "AppsFlyer" ["first_published"]=> string(25) "2026-04-29T05:45:02-04:00" ["language"]=> string(2) "en" ["content"]=> string(5489) "<h3><strong>About AppsFlyer</strong></h3> <p>At AppsFlyer, we believe every challenge is an invitation to innovate. As a global leader in mobile measurement and marketing analytics, we empower marketers to make smarter decisions through data. With 25 offices around the world, we are united by curiosity, collaboration, and a shared passion for helping our customers succeed.</p> <h3><strong>About the Role</strong></h3> <p>We are seeking a<strong> </strong>Customer Success Manager (CSM) to join our high-performing team in Ho Chi Minh City.<br>This is a high-impact role supporting a portfolio of Enterprise customers across a variety of industries — including, gaming, finance, and entertainment.</p> <p>As a trusted advisor and strategic partner, you will guide customers through their growth journey—maximizing the value of the AppsFlyer platform, aligning on business goals, and delivering measurable impact. You’ll play a central role in nurturing long-term relationships, enabling product adoption, and ensuring overall customer success.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Serve as the primary point of contact for an enterprise portfolio of customers, managing the full post-sales lifecycle from onboarding through renewal.<br><br></li> <li>Collaborate closely with Account Managers and customer stakeholders to define clear success plans and proactively lead execution.<br><br></li> <li>Lead periodic Executive Business Reviews (EBRs) with senior stakeholders to review business outcomes, product adoption, and strategic alignment. <br><br></li> <li>Deliver tailored training sessions, product demos, and webinars to drive adoption and engagement across customer teams.<br><br></li> <li>Analyze customer usage data, key success metrics, and platform performance to surface insights and identify areas for optimization.<br><br></li> <li>Act as the customer’s internal advocate—translating feedback into actionable insights for our Product, R&amp;D, and Support teams.<br><br></li> <li>Identify opportunities for upsell and expansion by understanding evolving business needs and aligning them with AppsFlyer’s offerings.<br><br></li> <li>Collaborate cross-functionally with global teams including Sales, Solutions Architects, Product, and Technical Support.</li> </ul> <h3><strong>What You Bring</strong></h3> <ul> <li>5+ years of experience in Customer Success, Account Management, or related strategic client-facing roles within SaaS, AdTech, or MarTech.<br><br></li> <li>Proven track record of managing large, complex accounts and influencing stakeholders at all levels—including C-level.<br><br></li> <li>Native Vietnamese and professional proficiency in English, both written and spoken.<br><br></li> <li>Exceptional communication and presentation skills, with a focus on storytelling, value articulation, and business impact.<br><br></li> <li>Strong technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.<br><br></li> <li>High degree of self-discipline, accountability, and attention to detail, excellent collaboration skills and experience working with cross-functional, multicultural teams.</li> <li>Resilient and adaptable, with the ability to thrive in fast-paced, high-pressure environments and respond effectively to change and ambiguity.</li> </ul> <h3><strong>Nice to Have</strong></h3> <ul> <li>Exposure to mobile marketing, martech, or analytics platforms.</li> <li>Understanding of SDKs, APIs, or mobile attribution tools.</li> <li>Experience working with product or technical teams.</li> <li>Familiarity with AI-powered tools and workflows that enhance customer success, productivity, and decision-making.</li> </ul> <h3><strong>Why Join Us?</strong></h3> <p>At AppsFlyer, you’ll join a team that’s globally connected, values curiosity, and believes in making an impact beyond titles. We see temporary roles not as placeholders, but as strategic opportunities to create real value—for our customers, our team, and your own professional growth.</p> <p>As a Customer Success Manager, you’ll work alongside some of the best minds in MarTech, gain exposure to industry-leading clients, and play a key role in shaping digital transformation journeys across Vietnam’s most innovative businesses.</p> <p>AppsFlyer fosters a culture where learning, innovation, and personal development are actively supported. Your contributions during this time will be both visible and meaningful—not just to our internal teams, but to the customers whose success you’ll help drive.&nbsp;</p> <p>We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment. 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The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.</p> <p>Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at <a href="https://www.dol.gov/ofccp" target="_blank">www.dol.gov/ofccp</a>.</p> <strong>How do you know if you have a disability?</strong> <p>A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. <strong>Disabilities include, but are not limited to:</strong></p> <ul> <li>Alcohol or other substance use disorder (not currently using drugs illegally)</li> <li>Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS</li> <li>Blind or low vision</li> <li>Cancer (past or present)</li> <li>Cardiovascular or heart disease</li> <li>Celiac disease</li> <li>Cerebral palsy</li> <li>Deaf or serious difficulty hearing</li> <li>Diabetes</li> <li>Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders</li> <li>Epilepsy or other seizure disorder</li> <li>Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome</li> <li>Intellectual or developmental disability</li> <li>Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD</li> <li>Missing limbs or partially missing limbs</li> <li>Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports</li> <li>Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)</li> <li>Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities</li> <li>Partial or complete paralysis (any cause)</li> <li>Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema</li> <li>Short stature (dwarfism)</li> <li>Traumatic brain injury</li> </ul> " } [2]=> object(stdClass)#2225 (3) { ["type"]=> string(4) "eeoc" ["questions"]=> array(1) { [0]=> object(stdClass)#2224 (3) { ["required"]=> bool(false) ["label"]=> string(13) "VeteranStatus" ["fields"]=> array(1) { [0]=> object(stdClass)#2223 (3) { ["name"]=> string(14) "veteran_status" ["type"]=> string(25) "multi_value_single_select" ["values"]=> array(3) { [0]=> object(stdClass)#2222 (2) { ["label"]=> string(22) "I don't wish to answer" ["value"]=> string(1) "3" } [1]=> object(stdClass)#2221 (2) { ["label"]=> string(71) "I identify as one or more of the classifications of a protected veteran" ["value"]=> string(1) "2" } [2]=> object(stdClass)#2220 (2) { ["label"]=> string(28) "I am not a protected veteran" ["value"]=> string(1) "1" } } } } } } ["description"]=> string(1771) "<p> If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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Your information will be processed by AppsFlyer as detailed in our Job Candidates Privacy Notice

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